Frequently Asked Questions
Find answers to common questions about SWAP ITT.
Selling, Buying & Trading Cards
How can I sell my cards?
We're currently building our online seller platform. For now, we buy cards and sealed products in-store and at card shows. Contact us to discuss your collection or items you'd like to sell.
Do you buy cards and sealed product?
Yes! We buy sports cards, TCG cards, and sealed product—whether you're selling singles, boxes, or entire collections.
Do you offer trades?
Yes, we accept trade-ins for in-store credit. Come by one of our stores to trade.
Online Selling
Can I sell my cards online through your store?
Not yet. We're working on expanding into online selling. Until then, all purchases happen in-store or at events.
Card Grading
Do you grade cards?
Yes. We handle PSA and Beckett submissions through our trusted partner, Slabbys. You can submit in-store or online at www.slabbys.com.au.
Visiting the Store
When's the best time to come in to sell or trade cards?
We accept trade-ins and purchases during business hours. To avoid missing us, we suggest checking our Instagram or calling ahead to make sure we're open.
Where are your stores located?
We currently have three locations in New South Wales:
Caringbah: 166 Taren Point Rd, Caringbah NSW 2229
Darlinghurst: 163 Oxford St, Darlinghurst NSW 2010
Hurstville: 42A/39 Park Rd, Hurstville NSW 2220
Do all stores have the same hours?
No. Each location has its own opening hours. Please check Google or our social media pages for up-to-date hours for each store.
Orders & Shipping
How do I place an order?
Browse our online store, add items to your cart, and checkout. We accept all major payment methods.
What shipping options do you offer?
We ship Australia-wide using AusPost Express. Shipping costs are calculated at checkout based on your location.
Gift Cards
Do you sell gift cards?
Yes, we offer digital gift cards. After purchase, the code is sent directly to your email—no fees, no delays, no drama. Gift cards can be used online or in-store.
Authentication & Returns
Do you authenticate cards?
Yes. Every card we sell is carefully checked for authenticity.
What's your return policy?
All sales are final. We only accept returns if the item condition differs from the description. For any issues, please contact our support team.